DoubleTree by Hilton Resort & Spa Marjan Island, Ras Al Khaimah is positioned simply 50 minutes from Dubai. This family-friendly resort boasts 13 eating experiences, seven swimming swimming pools, a Jouri Rose Spa, and an out of doors playground full with a Pirate Boat Aqua Zone. Overlooking 650 metres of personal white sandy seashore, visitors can admire the gorgeous panoramic sea views as they absorb the solar.
These trying to indulge can go on a culinary journey all through the resort – suppose Turkish, Asian, British, Arabic, and Italian delicacies. Cease by Brasserie for traditional European dishes alongside revolutionary mixes and hearty home-style meals or attempt the newly opened Turkish and Lebanese restaurant, Meze impressed by the attractive colors and tastes of the orient’s spice markets. While Vespa presents a variety of home made Italian delicacies and Sanchaya makes use of unique spices and contemporary substances to create mouth-watering trendy Asian delicacies. Providing nice indoor atmosphere and a big terrace with undisturbed views of the Arabian Gulf, this spot is a must-try.
Eva Muscheid, Lodge Supervisor at DoubleTree by Hilton Resort & Spa Marjan Island, tells Lodge & Catering Information ME all about what it takes to run a profitable, 700+ property within the emirate.
Inform us a bit extra about your journey earlier than touchdown in Dubai and arriving on the property in RAK.
Twenty two years in the past, I began my profession as a Gross sales Govt and have since gone on to work with a number of well-known worldwide hospitality manufacturers throughout the area. I’m proud to say that I’ve been working with Hilton for an unimaginable 19 years, the place I’ve had the pleasure of working with superb expertise throughout a collection of properties together with Hilton Al Ain, Hilton Salalah Resort and now Ras Al Khaimah throughout the DoubleTree by Hilton and Hampton by Hilton cluster.
I transferred to Ras Al Khaimah as Cluster Director of Gross sales for Hilton in 2006, earlier than being promoted to Director of Enterprise Improvement. This function noticed me develop business methods masking all income enhancing segments and channels, whereas 2012 noticed me transfer to Oman as Normal Supervisor of Hilton Salalah Resort.
I’ve been at DoubleTree by Hilton Resort & Spa Marjan Island since 2016, the place I used to be appointed Normal Supervisor. Just a few years later, I used to be then promoted to Cluster Normal Supervisor to miss 4 properties in Ras Al Khaimah throughout the DoubleTree by Hilton and Hampton by Hilton cluster.
Managing a 700+ room property isn’t any simple feat! What are a few of your high ideas?
Preserve a fantastic workforce, hearken to visitors, and workforce members, at all times discover methods to enhance every service. Moreover, you should have an open communication with homeowners and the corporate, and at all times preserve your workforce up to date. It’s additionally vital to embrace new traits and add new services to maintain visitors coming again.
How lengthy has the property been round for and what are a few of its most original choices?
DoubleTree by Hilton Resort & Spa Marjan Island opened its doorways in 2014 and has modified rather a lot through the years. From introducing the distinctive Pirate boat, including a further 238 rooms to the resort, reaching a complete of 723 rooms, making this resort the most important Doubletree by Hilton within the Center East and the largest resort beneath the Hilton model within the UAE.
With the opening of Hampton by Hilton Marjan Island deliberate for July 1, we’ll little doubt entice extra travellers to the Northern Emirate from each the UAE and past.
You’ve gotten a fairly intensive F&B providing; how do you keep high quality throughout all shops?
We have now a unbelievable workforce, so it’s all about embracing their abilities and providing coaching to excellent these even additional. For us, it’s additionally vital to hearken to visitor suggestions and repeatedly replace our menus.
Whether or not visitors wish to cease by Brasserie for traditional European dishes alongside revolutionary mixes and hearty home-style meals, attempt the Turkish and Lebanese restaurant, Meze impressed by the attractive colors and tastes of the orient’s spice markets, to Vespa providing a variety of scrumptious home made Italian delicacies and Sanchaya utilizing unique spices and contemporary substances to create mouth-watering trendy Asian delicacies – there’s something for everybody.
What are some actions that visitors can take pleasure in and the way do you make sure that they keep entertained?
DoubleTree by Hilton Resort & Spa Marjan Island is a family-friendly resort boasting 13 one-of-a-kind eating experiences, seven temperature-controlled swimming pools together with Indoor pool and along with a floating sea pool, a health centre absolutely outfitted with high quality Technogym gear and a Jouri Rose Spa with 7 remedy rooms.
For exercise lovers, we provide seashore volleyball, a Tarzan Boat, a teen and adults’ waterpark full with two slides, two excessive dive boards in addition to a rope swing. Plus, visitors can take pleasure in morning gymnastic classes, an aqua health club and yoga lessons.
For these trying to spend time with household, they will deal with their little ones to a spread of fun-filled actions to maintain them entertained. This features a bouncy citadel, child’s swimming pool a children membership and a water trampoline, to gigantic inflatable soccer darts, an intensive outside playground and Pirate Boat Aqua Zone with water slides, sprinklers, and water buckets. Residence to one of many largest Tarzan boats within the Center East, children may also take pleasure in an exciting water slide.
The latest thrilling attraction coming this summer season is a Panoramic Padel Tennis court docket. A mixture of squash and tennis, Paddle Tennis is usually performed in doubles on an enclosed court docket, with the power to play the ball off the partitions with a stable, stringless racquets.
Moreover, our brunches are at all times in standard demand and we’re at the moment internet hosting our Summertime brunch. From now till September 10, visitors will be capable of sit again and admire panoramic views of the breath-taking Arabian Gulf, whereas indulging in mouth-watering multicultural meals choices from BBQ to Seafood with tasty specials and stay cooking stations from 12.30pm-4pm each Friday.
What are among the largest challenges you face throughout excessive seasons?
Sustaining our world-class service to ship unbeatable experiences within the coronary heart of Ras Al Khaimah. Even with the excessive occupancy our service should be impeccable, which requires numerous engagement and laborious work from the complete workforce.
How do you retain the workforce motivated and comfortable?
Communication is essential which is why we host workforce boards month-to-month to make sure everyone seems to be comfortable and supported. We additionally host workforce outings equivalent to journeys to waterparks and away days to Oman, in addition to a number of different actions to point out our appreciation.
Now and again, we organize lunches with me and the management workforce and invite completely different workforce members to hitch the place they’ve the chance to satisfy and speak in a relaxed environment. For us, it’s vital to proceed to point out our appreciation nevertheless that is likely to be together with promotions, a pat on the again for job effectively completed, and completely different incentives for individuals who have been talked about in visitor critiques for his or her standout service.
What can we count on to see on the property within the coming months now that restrictions are step by step being eased?
Information of the most recent rules on stay leisure, lodge and restaurant occupancy are testomony to the UAE authorities and well being authorities’ extraordinary efforts. With relaxed guidelines now in place, we’re excited to have the ability to welcome extra visitors to the resort, bask in 13 eating choices together with our Summertime Brunch and luxuriate in a number of services appropriate for the entire household. Along with Hampton by Hilton Marjan Island, we’re additionally placing collectively a sturdy plan of actions for visitors coming into Ras al Khaimah for the remainder of 2021.
We’re anticipating excessive occupancy in the course of the Summer time, particularly in the course of the faculty holidays, the place the protection of our visitors and workforce members will proceed to be our primary precedence. We have now partnered with RB, makers of Lysol® & Dettol®, to assist ship a fair cleaner keep for our visitors via the Hilton CleanStay programme as we perceive our visitors’ expectations for cleansing and disinfection have modified.
Hilton CleanStay builds on Hilton’s already rigorous cleansing requirements to offer full peace of thoughts. Hilton’s promise is to ship the identical stage of dependable and pleasant service one would count on from Hilton, however with the added confidence of industry-leading hygiene practices created to maintain them protected.
What would you advise GMs throughout these powerful instances?
As difficult because the previous 12 months has been, stand out by constantly delighting travellers, while prioritising the well being and wellbeing of your staff and visitors. It’s vital to be an instance, at all times preserve your workforce up to date and bear in mind there may be at all times a lightweight on the finish of tunnel.